Welcome to CAVENOR. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase or using any part of the website.
1. General Information
Cavenor operates this website. Throughout the site, the terms “we”, “us”, and “our” refer to Cavenor.
By visiting our site, purchasing something from us, or interacting with any feature, you engage in our “Service” and agree to these Terms & Conditions.
If you do not agree to these terms, please refrain from using our website.
2. Eligibility
To use our website, you must:
-
Be at least 18 years old
-
Provide accurate and complete information when placing an order
-
Not use the website for any unlawful or unauthorized purpose
3. Product Information
We strive to display our products as accurately as possible.
However:
-
Colors may vary slightly due to screen differences
-
Measurements may differ slightly due to manual processes
-
Product availability is subject to change without notice
We reserve the right to discontinue any product at any time.
4. Pricing & Payments
All prices on the website are listed in INR unless stated otherwise.
By placing an order:
-
You authorize us (and our payment partners like Razorpay) to process your payment
-
You agree that all information provided is accurate
-
You understand that orders may be cancelled for payment issues or stock errors
Prices may change at any time without notice.
5. Shipping & Delivery
Shipping timelines, charges, and conditions are detailed in our Shipping Policy. By placing an order, you agree to those terms.
6. Returns, Exchanges & Refunds
Our Returns & Refund Policy governs all returns, exchanges, cancellations, and refund claims. Please read it before placing an order.
7. Order Cancellation
Cancellations are allowed within the specified time window.
We reserve the right to cancel any order due to:
-
Unavailability
-
Payment failure
-
Errors in product information
-
Suspected fraudulent activity
More details are available in our Cancellation Policy.
8. Accuracy of Billing & Account Information
You agree to provide:
-
Current, complete, and accurate purchase information
-
Correct contact and address details
We may refuse or limit quantities purchased per person, per household, or per order.
9. User Conduct
You agree NOT to:
-
Interfere with the security or functionality of the website
-
Attempt to gain unauthorized access
-
Post harmful, abusive, or misleading information
-
Use our content or images without permission
10. Intellectual Property
All:
-
Images
-
Designs
-
Product photos
-
Logos
-
Text
-
Website content
are the exclusive property of Cavenor.
Unauthorised use, reproduction, or distribution is strictly prohibited.
11. Third-Party Services
We use third-party services such as:
-
Payment gateways (Razorpay)
-
Shipping partners
-
Email service providers
These services have their own terms and privacy policies, which you should review.
12. Limitation of Liability
Cavenor is not responsible for:
-
Delays caused by courier partners
-
Loss due to incorrect address provided by the customer
-
Any indirect, incidental, or consequential damages
Your use of this website is at your own risk.
13. Privacy
Your privacy is important to us.
Personal data is handled according to our Privacy Policy.
14. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes take effect immediately once posted on the website.
15. Contact Information
For any questions about these Terms & Conditions, contact us at: support@cavenor.com
Aurobindo Pally, Siliguri, Dist: Darjeeling, West Bengal – 734006
+91 97714 71215