Terms and Conditions – cavenor.com

Welcome to CAVENOR. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase or using any part of the website.

1. General Information

Cavenor operates this website. Throughout the site, the terms “we”, “us”, and “our” refer to Cavenor.
By visiting our site, purchasing something from us, or interacting with any feature, you engage in our “Service” and agree to these Terms & Conditions.

If you do not agree to these terms, please refrain from using our website.

2. Eligibility

To use our website, you must:

Be at least 18 years old
Provide accurate and complete information when placing an order
Not use the website for any unlawful or unauthorized purpose

3. Product Information

We strive to display our products as accurately as possible.
However:

Colors may vary slightly due to screen differences
Measurements may differ slightly due to manual processes
Product availability is subject to change without notice

We reserve the right to discontinue any product at any time.

4. Pricing & Payments

All prices on the website are listed in INR unless stated otherwise.

By placing an order:

You authorize us (and our payment partners like Razorpay) to process your payment
You agree that all information provided is accurate
You understand that orders may be cancelled for payment issues or stock errors

Prices may change at any time without notice.

5. Shipping & Delivery

Shipping timelines, charges, and conditions are detailed in our Shipping Policy. By placing an order, you agree to those terms.

6. Returns, Exchanges & Refunds

Our Returns & Refund Policy governs all returns, exchanges, cancellations, and refund claims. Please read it before placing an order.

7. Order Cancellation

Cancellations are allowed within the specified time window.
We reserve the right to cancel any order due to:

Unavailability
Payment failure
Errors in product information
Suspected fraudulent activity

More details are available in our Cancellation Policy.

8. Accuracy of Billing & Account Information

You agree to provide:

Current, complete, and accurate purchase information
Correct contact and address details

We may refuse or limit quantities purchased per person, per household, or per order.

9. User Conduct

You agree NOT to:

Interfere with the security or functionality of the website
Attempt to gain unauthorized access
Post harmful, abusive, or misleading information
Use our content or images without permission

10. Intellectual Property

All:

Images
Designs
Product photos
Logos
Text
Website content

are the exclusive property of Cavenor.
Unauthorised use, reproduction, or distribution is strictly prohibited.

11. Third-Party Services

We use third-party services such as:

Payment gateways (Razorpay)
Shipping partners
Email service providers

These services have their own terms and privacy policies, which you should review.

12. Limitation of Liability

Cavenor is not responsible for:

Delays caused by courier partners
Loss due to incorrect address provided by the customer
Any indirect, incidental, or consequential damages

Your use of this website is at your own risk.

13. Privacy

Your privacy is important to us.
Personal data is handled according to our Privacy Policy.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes take effect immediately once posted on the website.

15. Contact Information

For any questions about these Terms & Conditions, contact us at:
support@cavenor.com
Aurobindo Pally, Siliguri, Dist: Darjeeling, West Bengal – 734006
+91 97714 71215