Returns, Exchange & Refund Policy – CAVENOR

We want you to love your purchase. If not, here are our return and exchange terms.

Return Window

• Return requests accepted within 7 days of delivery.
• Requests after 7 days are not eligible.

Non-returnable items:

• Sale or promotional items
• Customized/altered products
• Jewellery (unless wrong/damaged)
• International orders

Return Guidelines

• Items must be unused, unwashed, unworn, and in original packaging with tags.
• Email support@cavenor.com from your registered email or WhatsApp +91-XXXXXXXXXX.
• Return processing takes 5–6 working days once approved.

Wrong / Damaged Products

Notify us within 3 days of delivery with photos.
Subject line: RETURNS

Hygiene Standards

We do not accept returns showing:
• stains
• perfume/deodorant smell
• makeup marks
• any sign of wear

Refund Options

1. Store Credit (valid for 12 months)
2. Bank Transfer (processed within 14 days)

Sale Items

Final sale — not returnable or exchangeable.

Missing or Delayed Refunds

If not received, contact your bank first → then email support@cavenor.com